Shipping

SHIPPING TIMES - NON CUSTOM
If you are not ordering a custom print then your order will ship the next working day following your order. You will receive a confirmation email once your order has been booked with the courier so you can track your items, and you will start to see updates when you order has been collected by our courier. Our courier collection time Monday to Friday is around 3pm.

If you order a custom print or a combination of custom and non-custom items they will all be shipped together once your print is complete, as per the information in the custom shipping times below.

SHIPPING TIMES - CUSTOM
We pride ourselves on our quick turnaround time. So that means Monday to Friday we will make your print proof up within 2 working days and send it to you via email. Unfortunately sometimes these emails go to your junk folder if you've not ordered from us before, so if it has been more than 2 days (excluding weekends) and you have not received anything, please check your junk folder or send us an email.

Once you have gotten back to us we will continue back and forth with any requested changes (where necessary) until you're happy with the proof. Once you have approved the design it will go to print on the next assigned printing day (Tuesdays and Fridays) and ship the same day. 

If you have ordered a digital print as well as physical items we will still ship your physical items in our normal shipping timeframe, even if your digital print is not complete yet. 

SHIPPING COSTS
New Zealand
If you are based in New Zealand then shipping is only $5 regardless of the size of your order! Or if you spend over $80 you won’t pay a cent for shipping!

Please allow 3 - 7 working days for your parcel to arrive once it has been picked up, and an extra 1 - 2 days for rural addresses. Our courier does not operate on weekends or public holidays.

Australia
All untracked parcels to Australia will incur a charge of $10.00 for non-tracked delivery. Please allow 5 - 15 working days for your parcel to arrive once it has been shipped. 

All tracked parcels to Australia will incur a charge of $30.00 for tracked delivery. Please allow 5 - 10 working days for your parcel to arrive once it has been shipped.

United States, Canada and United Kingdom
All untracked parcels to the United States or America, Canada and the United Kingdom will incur a charge of $25.00 for non-tracked delivery. Please allow 5 - 15 working days for your parcel to arrive once it has been shipped. 

All tracked parcels to the United States or America, Canada and the United Kingdom will incur a charge of $50.00 for tracked delivery. Please allow 5 - 10 working days for your parcel to arrive once it has been shipped.

Rest of World
All untracked parcels going anywhere else worldwide will incur a charge of $30.00 for non-tracked delivery. Please allow 10 - 30 working days for your parcel to arrive once it has been shipped. 

All tracked parcels going anywhere else worldwide will incur a charge of $90.00 for tracked delivery. Please allow 5 - 10 working days for your parcel to arrive once it has been shipped.

SHIPPING NOTIFICATIONS
Once your order has been processed and booked with our courier company you will receive an email containing your tracking number. If you have not received this within 2 working days (excluding print orders, see above) please check your junk email folder or send us an email and we will send you the details.

DAMAGES/ERRORS
Please see the relevant section of our returns policy for information on damaged or incorrect deliveries. 

MISSING PARCELS
If your parcel tracking shows it has been delivered but this is incorrect or if it seems to be taking unusually long to arrive, please get in touch with us as soon as possible so we can follow up with our courier company, check out what has happened and find a solution for you.