Returns

GENERAL
First Milestone is a New Zealand owned and operated company, which means that you are always covered by New Zealand consumer law. This means we must comply with Consumer Guarantees Act 1993 and Fair Trading Act 1986 and we will always meet the obligations set out within these, and go above and beyond wherever we can.

We want you to be as happy as possible with your purchase. If you have any questions in mind before ordering and can't find the information on our product descriptions or FAQ section, please feel free to email hello@firstmilestone.co.nz and we will endeavor to help answer your queries as best we can. And remember - there are no stupid questions. We're here to help!

WRONG/MISSING ITEM
While we do take care when processing your order, we are only human and occasionally we make mistakes. By that token, if you receive your order to find that it contains a wrong item or size, or something that should be there isn't, please get in touch with us as soon as possible so we can remedy the situation quickly and get the correct goods on their way to you.

FAULTY ITEMS
We do our very best to check over all items before packaging them to be sent, but on the off chance a fault is overlooked please contact hello@firstmilestone.co.nz with a photograph and description of the fault in question so we can arrange a replacement for you at no extra cost.

In the event that the item in question is not a custom item we may require it to be sent back to us, so please do not discard it. We will always cover the cost of return shipping in this situation. If the item you ordered is no longer available, you may choose a different item or store credit, but we are also equally happy to refund your money. We want you to shop here because you want to, not because you're forced to.

DAMAGED ITEMS
If you receive your parcel to find that it has been damaged in transit, please contact us immediately. Please photograph both the damaged item(s) and the damage to the packaging so we can file a claim with our courier and get a replacement of all damaged goods out to you as soon as possible.

Should you receive a parcel that has damaged packaging but the goods inside are fine, we would still like to hear about it so we can either follow up with our nominated courier company or adjust our packaging to suit.

TYPOS AND ERRORS
When you order a custom print you provide all information that will be displayed. We will make your print up according to the information you provide and then send you a proof to double check all colours, fonts, placement and information - including dates and spelling - are correct. Everyone makes mistakes occasionally, so if you notice there is something wrong when you receive your proof please speak up immediately.

If you receive your order and then realise that you have provided us with incorrect information or overlooked a typo it is out of our hands unfortunately. If you get in touch with us we will try to work out a reasonable solution for you such as paying for the printing and courier again but not the initial design, but please keep in mind that we are not obligated to provide any remedy for this as the error lies with your acceptance of the proof.

CHANGE OF MIND
Unfortunately due to the nature of our products we cannot accept returns for change of mind on birth posters. We can, however, on non-customised items as long as they are unopened in their original packaging. If you wish to return a non-customised item for a refund for change of mind you will need to pay the return shipping yourself, and you will be refunded the price of the original order less the shipping to get it to you in the first place.