WHAT HAPPENED TO YOUR PRINTS?!
We made the decision to discontinue our birth prints as we just couldn't keep up with demand between running a business, both having full time jobs and having two boisterous boys to love on. Prints are now available through Sweet Petite who has purchased the rights to most birth and family posters we previously sold. You're in wonderful hands with Danielle, who can cater to all your needs and answer any questions about prints from here on out.
WHERE IS YOUR STORE BASED?
Our online store is operated from Christchurch, New Zealand.
HOW DO I PLACE AN ORDER?
All orders are required to be placed through our website. If you need something that isn't available, e.g. a custom amount for a gift voucher, just flick us an email on firstname.lastname@example.org.
HOW WILL I KNOW IF I HAVE MADE MY ORDER CORRECTLY?
You will receive a confirmation email shortly after placing your order. Please make sure you check your junk and spam folders. If you still cannot find your confirmation email then let us know at email@example.com and we will resend it to you.
I'VE CHANGED MY MIND ABOUT MY ORDER, WHAT SHOULD I DO?
If you have changed your mind about something please email us straight away with what you want to change, add or remove. As long as your parcel hasn't printed or shipped yet we will make the changes you've requested and refund or invoice you the difference. Please do this as quickly as possible though as we're pretty quick at processing our orders!
WHAT SHOULD I DO IF I HAVE MADE AN ERROR IN MY ORDER?
If you have made an error when ordering then please email us straight away so we can amend your order before it is shipped. If you have been overcharged we will refund the difference straight away. Likewise if you have been undercharged we will send you an invoice containing the difference and your order will be processed once this payment has cleared.
WHAT PAYMENT METHODS DO YOU TAKE?
We accept New Zealand bank transfer through POLi and all major credit cards which are processed through Stripe at our secure checkout. We also offer Laybuy, where you can get your order now and pay it off interest free over 6 weeks and Zip where you can get your order now and pay it off interest free over 8 weeks.
DO YOU OFFER GIFT VOUCHERS?
Gift vouchers are available to purchase in our store under the "gift vouchers" section of the shop or the icon near the bottom of the website. If you wish to purchase a voucher with a dollar value that isn't there, please send us an email and we will add a custom voucher for you to purchase. Each gift voucher has a personal redemption code you can enter at checkout when you want to use it. We offer both e-vouchers and physical vouchers to be shipped. All vouchers will be emailed a unique redemption code immediately on purchase.
WHERE DO I ENTER THE REDEMPTION CODE ON MY GIFT VOUCHER?
Once you've added items to your cart you will need to proceed to the checkout and enter your delivery information. Once you have done this, please press "continue to shipping method." On the next page you will see a box called discount where you can enter the gift voucher code you have and your new order total will be calculated so you can proceed to payment. If you have purchased something less than the total on your voucher then the voucher will be updated with the remaining amount, so you can just use the same code to redeem the balance at a later date.
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Your order will ship the next working day following your order Monday - Friday, occasionally the same day if you order early in the morning. You will receive a confirmation email once your order has been booked with the courier so you can track your items. You can find more information about our shipping time frames on our shipping page.
If you order a pre-order item along with goods in stock they will all be shipped once pre-order goods have arrived. If you wish for items to ship separately please place two orders, one of pre-order stock and one of the rest. Please see our order process page for additional information on this.
HOW MUCH IS SHIPPING?
If you are based in New Zealand then you only need to pay $5 for shipping regardless of the size of your order, or if you spend over $80 you won’t pay a cent for shipping! For all international shipping costs please see our shipping page as we do update them often based on the most current costs.
I'VE RECEIVED MY ORDER AND SOMETHING IS WRONG.
If you have any problems once you have received your order, please see our returns page.
CAN I PICK MY ORDER UP?
Unfortunately at this stage we do not allow pick ups from our home address.
I LIKE SOME OF YOUR FREE DOWNLOADS, HOW DO I GET THEM?
To get any of our free downloads all you need to do is add the one(s) you like to your cart and checkout as with a normal online order. Currently you do have to input your address details but we don't do anything with them, so don't worry. You will not have to input any payment information. Once you have completed the order the online files will appear on screen for download, as well as via an email link. If you have not received them via email please double check your junk folder and that the email address you entered is correct.
We do not offer a printing service on our free printables but printing can be done at any local commercial printer or copy centre, or if you'd prefer to order online we recommend Happy Moose - use the discount code FIRSTMILESTONE for 10% off your order with unlimited uses. Please note that this is an affiliate code where we get 10% of the amount you spend on Happy Moose back in our pockets, but it all goes straight into making our business even better and we wouldn't recommend them if we didn't personally use them for printing and love their products already.
I ACCIDENTALLY DAMAGED/LOST MY BIRTH POSTER - DO YOU OFFER A REPRINT SERVICE OR DO I NEED TO ORDER ANOTHER POSTER, SINCE YOU NO LONGER CREATE THEM?
We know sometimes shit happens, so we've always kept all birth poster orders on file on a dedicated hard drive so that should you ever need to have your poster reprinted we already have it on hand. Since selling the prints to Sweet Petite we have transferred all these files to her, so if want the exact same one reprinted please get in touch with Danielle through her website and she will be happy to accommodate you.
I WANT TO PLACE A REVIEW ON YOUR WEBSITE BECAUSE OF YOUR AWESOME MONTHLY GIVEAWAY, BUT I DON'T KNOW WHERE?!
If you want to place a review then all you need to do is navigate to the product you purchased and scroll to the bottom until you see a box that says "leave review," then the rest is easy! If you ordered more than one product then you can leave a review on each listing if you like, each (genuine) review counts as one entry.