Birth Poster Order Process
If you order a birth poster then this is the process you should expect your order to follow:
When you place your order please take care to select the correct style, colour, font etc. where applicable and fill in all required fields you would like displayed on the print. If you wish to leave off any details please leave those fields blank, and if you wish to add a quote or extra piece of information please write it in the additional information box. If you would like the background colour to be matched to something in particular (e.g. your child's bedroom) then please feel free to put in the notes at checkout that you would like a custom colour, then reply to your order confirmation email with a photo of the colour.
Once we have received your order we will get to work on your design and you will receive a proof of your design(s) within 2 working days via email. If you have selected bank transfer as your payment this timeframe will not begin until we have received payment - you will get an email confirmation when this has cleared.
If it has been more than 2 working days please check your junk folder as we have so far never breached this time frame and our speed is something we are very proud of. If two weeks has passed and we have still not heard from you about your proofs (we would have sent 3-4 follow up emails during this time) then we will assume all details are correct and send your order to print.
Once you have received the proof we require you to confirm that all information and design features are correct, or if they are not then let us know of any changes that need to be made and we will send you a revised proof. We will go back and forth with you making changes as need be until you are happy. Once you have confirmed you are happy with your design we will send it to our printers. Each birth poster is printed on 250-300gsm off white silk matt cardstock with high quality inks to ensure great colour distribution and longevity.
Because we outsource our printing at this stage we can't print each order immediately or we'd spend all day driving back and forth from the printers, so we send each file to the local printing company we use and collect our orders in bulk on Tuesday and Friday mornings. Once we have your print we will package it the same day and book it with the courier so it can be picked up and start its journey to you. When your order ships you will receive an automated email containing your tracking details so you can follow its journey. If you have ordered a digital birth poster you will receive the final file within 1 business day of confirming the print is correct. Should you order physical items with this, they will ship as normal even if your birth poster is not complete yet.